Customer Care Specialist for Travel Management and Marketing

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Customer Support Manager

Your role and responsibilities

We are looking for a Customer Care Specialist to join our team at Smart Buildings Division in Porvoo, Finland. In this role you will get to take on a variety of tasks, as your working time will be divided between travel management responsibilities, supporting in marketing activities as well as organizing factory visits at our production site in Porvoo. You will be mainly accountable for •Organizing customer visits to our site in Porvoo •Handling Travel Management related activities will be a substantial part of your role •Supporting in Marketing, i.e. creating marketing materials •Handling customer service orders

Qualifications for the role

• A B.Sc. level degree in a suitable field, for example in Business Administration, Sales and Marketing degrees are also considered as an advantage in the role
• Experience and understanding of Travel Management, Marketing and Sales are advantages in the role
• Effective communication skills with specifically good ability to communicate well with various stakeholders and customers
• A team player attitude with high level of ownership in completing tasks and asking for help if needed
• Proficient IT program skills from MS Office (Word, PowerPoint, Outlook, and Excel), SAP, SAP Concur
• Fluency in Finnish and English, both written and spoken, Finnish skills are essential due to the nature and locality of the job and our local stakeholders
• Swedish skills are an advantage in this role

More about us

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model. For more information, please contact Customer Support Manager Josi-Pekka Roppola,tel +358 50 335 4222. Please apply for the position by January 26th, 2025. We look forward to receiving your application. The work model for the role is: #LI-hybrid.