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Job Post Details

Junior Technical Account Manager - job post

Leadoo
Helsinki
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Sijainti

Helsinki

Täydellinen työnkuvaus

  • Helsinki (Remote)
  • Posted 1 day ago

About us:

Leadoo Marketing Technologies has recently joined forces with SALESManago, one of Europe’s leading Customer Data Platforms. This exciting acquisition fuels our mission to innovate, scale, and collaborate across global markets—creating even more opportunities for ambitious talent like you. Our Finnish market is growing fast, and we’re looking for driven individuals to join our team and help us take it to the next level. If you’re ambitious, love building customer relationships, and thrive on delivering results, this is your chance to shine in a dynamic, high-growth environment!

As we continue to expand our Finnish operations, we’re looking for a results-driven and customer-centric Technical Account Manager to join our team. If you’re passionate about helping customers succeed, enjoy creating long-term partnerships, and want to work in a fast-paced SaaS environment—keep reading!

About the Role

As a Junior Technical Account Manager, you’ll support our customers in utilizing Leadoo’s platform to its full potential by combining technical expertise with excellent customer service. You’ll assist with creating content, optimizing platform usage, troubleshooting issues, and supporting technical projects. This is a great opportunity to grow your skills in project management, customer engagement, and technical consultation in a fast-paced SaaS environment. You’ll also collaborate closely with our Tech and Sales teams to ensure smooth execution and customer satisfaction.

Key Responsibilities

  • Platform Expertise: Develop a strong understanding of Leadoo’s features, functionalities, and technical setup to support customer goals.
  • Project Support: Assist in the management of technical initiatives and customer projects, ensuring successful delivery and clear communication.
  • Optimizations & Setup: Help set up and configure platform features to meet customer needs, ensuring timely and effective execution.
  • Technical Guidance: Provide customers with advice on how to optimize and better utilize the platform for their business goals.
  • Troubleshooting: Identify and address basic platform issues, offering initial solutions or workarounds.
  • Customer Engagement: Build strong relationships with customers, actively engaging with them to understand and address their technical challenges.
  • Cross-Functional Collaboration: Work closely with internal teams—particularly Tech, Product, and Sales—to ensure a seamless customer experience.

Who You Are

  • You have 1–2 years of experience in a client-facing role such as sales or customer success —ideally in SaaS, MarTech, in-house marketing, or a digital/marketing agency.
  • Fluency in Finnish and English. Any other additional languages such as Swedish, Polish or Dutch is an advantage.
  • You have previous experience in content creation.
  • You understand marketing principles and feel confident advising even senior stakeholders.
  • You’re naturally curious and customer-obsessed—you love understanding client goals and helping them succeed.
  • You’re analytical and comfortable using data to identify patterns, trends, and solutions.
  • You’re proactive, adaptable, and thrive in a fast-moving environment.

What We Offer

  • Base salary between 2800–3200 EUR (+ team commission).
  • Work-Life Balance: Flexibility to work from home and our Helsinki office.
  • Well-being Support: Access to private occupational health care and an online mental health platform.
  • Lunch Benefit: Recharge during your workday with lunch benefits.
  • Sport & Culture Budget: Every six months to help you stay active and inspired.
  • Referral Bonus: Help us grow our team and earn rewards.
  • Career Development: Gain hands-on experience and mentorship to grow into more senior technical roles.
  • Collaborative Culture: Be part of a startup-inspired team with the support of an international organization.
  • Global Experience: Connect with colleagues from across Europe and attend our annual team kick-off event.

We’re closing the recruitment process as soon as we find the right person—so don’t wait! You can apply via our friendly bot here.

To apply for this job email your details to enida.kapetanovic@leadoo.com

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