support associate työpaikkaa kohteessa Helsinki

Droppe is built for handworkers and their managers—the people keeping Europe's services, production, and operations running. These teams spend up to €1,000 per person annually on workwear and safety equipment, yet traditional purchasing involves painful back-and-forth interactions, high costs, and hidden margins set by legacy distributors. As costs rise, businesses urgently need a simpler, frictionless way to avoid discomfort and reduce spending.

Droppe provides an online platform that helps workers and managers across Europe easily order workwear and safety equipment—even from their phones on the way to work. Our platform offers over 250,000 SKUs with real-time discounts, eliminating the wait for quotes, and centralizes all orders across teams and locations into one clear, efficient solution.

We’re looking for a driven Global Support Associate to support Swedish-speaking workers throughout Europe. You'll primarily handle customer tickets via email, chat, and phone. Your goal is to assist customers, collaborate with the team to build scalable solutions, quickly adapt to digital tools, and proactively solve issues, delivering a smooth, world-class experience.

Tasks

• Responsive Support: Swiftly handle tickets via email and chat—with occasional phone interactions—to optimize first response times and customer satisfaction.
• Do Things That Scale: Use AI, digital tools (Zapier, CRM, CS tools), and smart workflows to streamline repetitive tasks.
• World-Class Experience: Anticipate customer needs, proactively resolve problems, and consistently deliver outstanding support.

Requirements

• Genuine: Fluent in Sweden and English with a natural, relaxed, and precise written style aligned with local communication style.
• Digital Native: Technologically savvy—comfortable with various digital tools, uses AI, types quickly, capable of no-code automation, and proficient in spreadsheets.
• Frontline Obsessed: Has zero hesitation reaching out to customers in any situation, proactively and swiftly resolving their challenges.Growth Mindset: Actively seeks rapid personal and professional growth, motivated by ambition to transform a traditional industry.

Benefits

Why Join Droppe?

• Rapid Career Growth: Accelerate your professional development within a dynamic startup.
• Meaningful Impact: Directly improve everyday experiences and reduce discomfort for thousands of hardworking teams across Europe.
• Tailored Development: Receive focused training in scaling companies, marketplace operations, and customer support best practices.Driven Team Culture: Join a team embodying frontline obsession, always delivering, untapping opportunities, thinking big, demonstrating an extreme work ethic, and fostering a growth mindset—together disrupting a traditional industry.

Join Droppe to revolutionize how Europe's hardworking teams order their workwear and safety equipment.